Return and refund policy


Return & Refund Policy

At The Furniture Company, we want every customer to feel confident when purchasing from us. This Return & Refund Policy explains the guidelines for product returns, exchanges, and refund requests.

We are committed to providing a smooth and transparent experience if you need assistance after receiving your order.

1. Return Eligibility

We offer a 30-day return period, which means you may request a return within 30 days after your order has been delivered.

To qualify for a return:

  • The item must be in its original condition
  • The product must be unused and free from damage
  • Original packaging and included accessories should be retained
  • Proof of purchase or order information must be provided

For furniture products, items that have been assembled, modified, or damaged after delivery may not qualify for return.

2. How To Request A Return

To begin a return request, please contact our customer support team:

Email:
support@thefurniturecompany.com

Please include:

  • Order number
  • Product details
  • Reason for requesting a return
  • Photos or additional information if needed

Once your request has been reviewed and approved, we will provide the necessary return instructions.

Please do not send any items back before receiving return authorization from The Furniture Company.

Unauthorized returns may not be accepted.

3. Damaged, Defective, Or Incorrect Orders

Please inspect your order carefully after delivery.

If your item arrives with:

  • Shipping damage
  • Product defects
  • Incorrect items
  • Missing components

please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order information
  • Photos of the item and packaging
  • A description of the problem

Our team will review your request and assist with the appropriate solution.

4. Items Not Eligible For Return

Certain products may not be eligible for return, including:

  • Items that have been assembled or altered
  • Products damaged due to improper use or handling
  • Customized or personalized furniture
  • Clearance or final sale items
  • Gift cards

Original shipping costs and related delivery fees may not be refundable.

If you are unsure whether your purchase qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you would like to replace an item with another product, please contact our support team.

For approved exchanges:

  • The original item must be returned according to our return instructions
  • Replacement products will be arranged after the returned item has been reviewed

Exchange availability depends on product inventory at the time of request.

6. Refund Process

After we receive and inspect your returned item, we will notify you regarding your refund status.

If your refund is approved:

  • The refund will be issued to your original payment method
  • Please allow up to 10 business days for processing
  • Your bank or payment provider may require additional time before the refund appears in your account

If you have not received your refund after the expected processing period, please contact us for further assistance.

7. Return Shipping Information

Before returning any product, customers must contact The Furniture Company and receive return approval.

Return instructions, including shipping details, will be provided after your request has been accepted.

Please do not send returns directly to our business address without prior confirmation.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

The Furniture Company

📍 Address:
14537 South Military Trail
Delray Beach, Florida, 33484
United States

☎ Phone:
(561) 638-6289

✉ Email:
support@thefurniturecompany.com

Thank you for choosing The Furniture Company.

We appreciate your trust and are committed to providing quality furniture and dependable customer support throughout your shopping experience.