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Shipping Policy

At The Furniture Company, we understand that delivery is an important part of your furniture shopping experience. From careful preparation to final arrival, we are committed to making the shipping process as smooth and reliable as possible.

This Shipping Policy explains how we prepare, process, and deliver your orders.

Our Shipping Commitment

Furniture is an important part of your home, and every order deserves careful handling.

To ensure a dependable delivery experience, we work with trusted logistics partners to safely transport products from our fulfillment locations to your doorstep.

Our shipping process is designed to:

  • Provide secure handling for furniture products
  • Deliver orders through reliable transportation networks
  • Keep customers informed throughout the delivery journey

We appreciate your patience and understanding, as quality furniture requires proper preparation and careful delivery.

1. Order Processing Time & Shipping Fees

Every order placed with The Furniture Company goes through preparation before shipment.

Order Processing Time:

Please allow 2–5 business days for:

  • Order confirmation
  • Product preparation
  • Quality inspection
  • Protective packaging

During holidays, promotional periods, or high-demand seasons, processing times may take slightly longer.

Shipping Fees:

Shipping costs may vary depending on:

  • Product size and weight
  • Delivery location
  • Available shipping options

Any applicable shipping charges will be clearly displayed during checkout before completing your purchase.

2. Estimated Delivery Time

Delivery times may vary depending on your location, product availability, and carrier schedules.

Estimated delivery timeframe:

Region Estimated Delivery Time
United States 7 – 15 Business Days
Remote Areas Additional delivery time may apply

Please note that all delivery timelines are estimates and are not guaranteed arrival dates.

Factors such as weather conditions, carrier delays, transportation issues, or other unexpected circumstances may affect delivery times.

We appreciate your understanding while our shipping partners work to safely deliver your order.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with available tracking details.

Please keep in mind:

  • Tracking information may take 1–3 business days to become active
  • Carrier updates may not appear immediately after shipment
  • Your package may already be moving while tracking information is being updated

If you have questions about your shipment status, our customer support team is available to assist you.

4. Delivery Information

Please ensure all shipping details are accurate before completing your order.

Customers are responsible for providing:

  • Correct delivery address
  • Accurate contact information
  • Any necessary delivery access details

For larger furniture items, please make sure your delivery area, entrances, and placement locations are suitable before arrival.

The Furniture Company is not responsible for delays caused by incorrect information provided during checkout.

5. Order Changes & Cancellations

We begin preparing orders promptly to ensure efficient delivery.

If you need to update your shipping address or request an order cancellation, please contact us as soon as possible:

Email:
support@thefurniturecompany.com

Requests should generally be submitted within 12 hours after placing your order.

Once your order has entered preparation, packaging, or shipment processing, changes or cancellations may no longer be available.

6. Damaged, Missing, Or Lost Packages

Your satisfaction is important to us.

Damaged Items

If your furniture arrives damaged:

Please contact us within 72 hours of delivery and provide:

  • Photos of the damaged item
  • Photos of the packaging
  • Your order information

Our team will review the situation and assist with the appropriate solution.

Lost Shipments

If the carrier confirms that your package has been lost during transit, The Furniture Company will work with you to resolve the issue.

We are committed to helping customers receive their orders or find a suitable resolution as quickly as possible.

7. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

The Furniture Company

📍 Address:
14537 South Military Trail
Delray Beach, Florida, 33484
United States

☎ Phone:
(561) 638-6289

✉ Email:
support@thefurniturecompany.com

Thank you for choosing The Furniture Company.

We appreciate your trust and are dedicated to providing a reliable furniture shopping experience from purchase to delivery.